Vetted Luxury
Privacy Policy
Last updated July 4, 2026
Overview
This policy explains what information Vetted Luxury collects, how we use it, and the choices you have. Vetted Luxury connects travellers and customers with vetted homes and service providers across Africa and processes payments between them. It applies to our website, waitlist, apps, and related services.
Information we collect
Information you provide. When you join our waitlist, apply as a provider, create an account, or make a booking, we collect the details you share with us, such as your name, email address, phone number, company name, country, the services you are interested in or provide, and payment information.
Information collected automatically. We collect limited technical data, including device type, browser, IP address, and general location, to keep the service secure and reliable and to understand how our site is used.
Cookies and similar technologies. Our website uses cookies and similar tools for essential functionality and analytics. You can control cookies through your browser settings.
How we use your information
We use your information to:
Process bookings and payments and verify providers
Manage our waitlist and notify you about our launch, early access, and product updates
Respond to enquiries and provide customer support
Send service communications by email, and by WhatsApp or SMS where you have opted in
Prevent fraud, enforce our terms, and keep the platform secure
Improve and develop our products and services
Comply with legal and regulatory obligations
We do not sell your personal information.
Marketing communications
If you join our waitlist, we will send you updates about Vetted Luxury by email. If you tick the WhatsApp option, we will also contact you on WhatsApp. You can opt out of marketing messages at any time using the unsubscribe link in our emails, by replying STOP on WhatsApp, or by contacting us at info@vettedluxury.com.
Payments and providers
Payments are handled through our payment partners. We do not store full card numbers on our systems. When you book, we share only the details a provider needs to fulfil your request, such as your name and booking dates.
Sharing and disclosure
We share information with trusted service providers who help us operate Vetted Luxury, such as website hosting, form and database tools, customer relationship management, email and messaging platforms, payment processors, and analytics providers. These partners process data on our behalf, only on our instructions, and are bound to protect it.
We may also share information when required by law, to protect our rights or the safety of others, or as part of a business transaction such as a merger or acquisition, in which case this policy will continue to apply to your data.
International transfers
Vetted Luxury operates across multiple countries. Your information may be stored and processed in countries outside your own, including the United States, Nigeria, and other jurisdictions where we or our service providers operate. Where required, we use appropriate safeguards to protect information transferred internationally.
Data retention and security
We retain your information for as long as your account is active, you remain on our waitlist, or as needed to meet legal, accounting, and reporting obligations. When information is no longer needed, we delete or anonymise it. We use industry-standard safeguards to protect your information, though no method of transmission or storage is completely secure.
Your choices and rights
Depending on where you live, you may have rights under applicable data protection laws, including the Nigeria Data Protection Act, the EU and UK General Data Protection Regulation, and similar laws. These rights may include the ability to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of your data in a portable format
Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at info@vettedluxury.com. We will respond as soon as possible and within any timeframe required by law.
Children
Our services are not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to this policy
We may update this policy from time to time. If we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through our website.
Contact us
Questions about this policy can be sent to info@vettedluxury.com and we will respond as soon as possible.